content_copy

RULES OF PURCHASE – SALE OF GOODS "SIA WIKEX"

1. General provisions
1.1 These purchase rules together with the documents specified in these Rules are provided for providing information about "SIA Wikex" ("Seller"), as well as for familiarisation with the rules of purchase and sale of goods in the online shop ("Rules") to persons who are specified in clause 5.1. of the Rules. The Rules ("Buyer") and who purchase goods ("Goods") from the online shop at https://arboledo.com/.
1.2 These Rules shall apply to any contract between the Seller and the Buyer for the sale of Goods ("Contract"). Before ordering any Goods from the Online Shop, please read these Rules carefully and ensure that they are properly understood. Please note that the Buyer must agree to these Rules and the Privacy Policy before completing the order, and if the Buyer refuses to do so, the Buyer will not be able to complete the order and order the Goods.
1.3 We encourage the Buyer to print out this Policy for future reference.
1.4 We inform you that this Policy is subject to change in the manner set out in Part 6 of the Policy. Each time you place an order for Goods, we recommend that you read the Rules again so that the Buyer can be sure that he fully understands the terms and conditions under which the order will be placed in a particular case. These Rules were last updated in 2023 on 28 November.
1.5 These Rules and any Contracts between the Seller and the Buyer shall be drawn up and concluded in the national language only.

2 Information about the Seller
2.1 These Regulations apply to the purchase of Goods at https://arboledo.com/ ("online shop"). The Seller is SIA Wikex, a Latvian company duly registered and operating in the Republic of Latvia, address: Jūrkalnes iela 1 k-3, Rīga, LV-1046. The Seller's data is accumulated and stored in the Register of Legal Entities, the register is maintained by the State Enterprise "Registrų centras". The VAT payer code of the Seller is LT 1000 14932015.
2.2 Detailed information about the Seller is provided in the section "About us"
2.3 The Seller's contact information is provided in the section "Contacts".

3. Goods
3.1 The images of goods provided in the online shop are illustrative in nature. Although the Seller makes every effort to display the colours of the Goods as accurately as possible, the Seller cannot guarantee that the Buyer's device screen will accurately display the colours of the Goods. The Buyer understands that the Goods may not differ materially from their images. Also, images of the Goods displayed in the Online Shop may show additional accessories or components of the Goods that are not included in the packaging of the Goods being sold (the packaging of the Goods is specified in the "Information" section of the advertisements for the Goods). The Goods are considered suitable for the offer if they correspond to the sample, model and/or description presented in the Online Shop.
3.2 The packaging for the transport of the Goods may differ from that shown in the images in the Online Shop. Changing the packaging of the Goods, in order to ensure proper and safe transport of the Goods, does not change the Goods and/or their characteristics and/or functions indicated in the Webshop.
3.3 Unless otherwise stated, all Goods offered in the Online Shop are available. In case the ordered Goods cannot be sold due to the reasons mentioned in clauses 5.10. and 9.5. Rules, the Buyer will be informed about it without delay by e-mail or other means of communication (by phone or SMS), and the order for these Goods will be cancelled.

3.4 The Seller has the right to set the minimum and / or maximum order quantity for a particular product in one order.

4 Processing of personal data
4.1 The Seller processes the Buyer's personal data in accordance with the Privacy Policy. Taking into account that the Privacy Policy specifies important terms of the Rules, we recommend the Buyer to carefully read them and make sure that all the rules of the Privacy Policy are clear and acceptable to him.

5. Conclusion of the purchase agreement
5.1 The following Buyers may purchase Goods from this online shop:
(a) natural persons who have reached the age of 14 (fourteen) years;
b) legal entities.
5.2 By agreeing to these Rules, the Buyer confirms that he/she has the right to purchase Goods in this online shop.
5.3 The quantity of the ordered Goods must not be less than the minimum amount of the Basket of Goods, the actual size of which is specified in the section "Delivery and receipt of Goods".
5.4 The ordering procedure for the Goods specified by the Seller gives the Buyer the opportunity to check and correct errors before sending the final order. The Buyer is advised to carefully read and check the submitted order at each stage of order submission.
5.5 The contract between the Buyer and the Seller shall be deemed to be concluded from the moment when the Buyer has created a basket of goods in the online shop, specified the Buyer's name, surname (in Latin letters) and delivery address, exact postal code, selected the method of payment and read these Rules, presses the "Order" button and pays for the order or selects the method of payment specified in subparagraph b of paragraph 10.1 of the Rules. If the Order is not paid, the contract shall be deemed not concluded. The Seller has the right to contact the Buyer at the telephone number or e-mail address indicated in the Order on the basis of the concluded contract or to resolve any uncertainties related to the fulfilment of the contract.
5.6 When the Buyer places an order and pays for it or chooses the payment method specified in subparagraph b of paragraph 10.1 of the Regulations, an e-mail is sent to the Buyer confirming receipt of the order.
5.7 When placing an order, the Seller sends the Buyer an e-mail and / or SMS informing that the Goods have been sent to the Buyer or are ready for collection in the shop (depending on which of the methods of delivery of the Goods will be chosen).
5.8 Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online shop database.
5.9 By concluding the Contract, the Buyer agrees that during the purchase an electronic VAT invoice with information about the purchase will be sent to the specified e-mail address. The invoice shall be sent to the e-mail address on working days no later than within 6 (six) working days after the Buyer receives the Goods or the Seller delivers the Goods to the courier (if the Goods are delivered to the Buyer using a courier service). A VAT invoice shall be issued indicating the date of delivery of the Goods to the courier or the date of receipt / delivery of the Goods (depending on which of the methods of delivery of the Goods has been selected and which of the Seller's suppliers delivers the Goods in a particular case).
5.10. In the event that the Seller is unable to sell the Goods, for example because the Goods are out of stock, because the Goods are no longer on sale, or due to an error relating to the price stated in the online shop as set out in clause 9.5. of the Terms and Conditions, the Seller will inform the Customer of the Seller's inability to sell the Goods. Rules, the Seller will inform the Buyer about it by email or other means (by phone or SMS) and the order will be cancelled. If the Buyer has already paid for the Goods, the Seller will refund the paid amount within 14 (fourteen) calendar days.

6. Right to amend the Rules.
6.1 The Seller has the right to amend these Regulations. For each order of Goods for the purpose of concluding a Contract between the Seller and the Buyer, the then valid version of the Rules shall apply. The version of the Regulations in force at the time of the Buyer's order submission and sent to the Buyer together with the order confirmation shall be valid for orders placed and not fulfilled before the new Regulations come into force.
6.2 Each time the Rules are amended on the basis of clause 6 of these Rules, the Seller shall inform the Buyer and notify it, stating that the Rules have been amended and the date of the amendment shall be indicated in clause 1.4 of these Rules.

7. Return of quality goods and unilateral cancellation of the Contract, using the consumer's right of cancellation.
7.1 The Buyer, who is a consumer (natural person), has the right to exercise the right of refusal without giving reasons and unilaterally withdraw from the Contract by returning the received Goods - within the period specified in clause 7.3. of these Regulations. This provision means that within the specified period, having changed his/her mind or for other reasons, the Buyer has the right to notify the Seller of his/her wish to return the Goods to the Seller and receive the paid money. The costs of returning the Goods shall be borne by the Buyer.
7.2 The Buyer (consumer) may not exercise the right of refusal and may not return the Goods in cases stipulated in Clause 22 of the Cabinet of Ministers Regulations No. 255 of 20.05.2014 "Regulations on Distance Contracts", if:
a) the Goods are made in accordance with the Buyer's instructions or the Goods are clearly personalised (adapted to the Buyer's personal needs);
b) the Goods are perishable or are about to expire;
c) the Buyer has opened the packaging of the Goods which, for reasons of health and hygiene, cannot be returned;
d) The Goods, due to their properties, are irretrievably mixed with other items after delivery;
(e) The Buyer has opened the packaging of an audio or video recording or computer programme;
f) newspapers, periodicals or magazines are delivered, if they are delivered under a subscription contract.
7.3 The Buyer's right to unilaterally withdraw from the Contract within 14 days, return the Goods to the Seller and receive money using the right of withdrawal applies only to consumers (natural persons) and arises from the date of conclusion of the Contract as defined in clause 5 of the Regulations. Quality Goods may also be returned for a longer period of time in certain cases specified by the Seller, when the Seller provides relevant information about them when selling the Goods.
7.4 The 14 day period for exercising the right of cancellation shall be calculated as follows:
(a) If the Goods are purchased by entering into a Contract - from the day of receipt of the Goods by the Buyer or a third party other than a carrier (courier) and specified by the Buyer;
b) If the Buyer has ordered several Goods in one order, which are delivered separately, the period for exercising the right of refusal shall be deemed to be from the day on which the Buyer or a third person who is not a carrier and who is indicated by the Buyer received the last Goods.
c) If the Goods are delivered in several batches or parts, the period for exercising the right of refusal shall be deemed to begin on the day on which the last batch or part of the Goods is received by the Buyer or a third party who is not the carrier and who has been designated by the Buyer.
d) For contracts for regular delivery of Goods, the period for exercising the right of cancellation shall be deemed to commence on the day on which the Buyer or a third party who is not a carrier and who has been designated by the Buyer has received the first Goods.

If the expiry of the deadline falls on a national holiday, the right of withdrawal shall be valid until the business day following (including) the date of expiry of the said deadline.
7.5 To exercise the right of withdrawal, the Buyer shall inform the Seller of the decision to withdraw from the Contract by sending or submitting a free-form written notice to that effect, which includes the Buyer's notice of withdrawal from the Contract, or by completing a withdrawal form - in format (PDF; WORD). The notice of withdrawal from the Contract or the withdrawal form must be submitted at the customer service centres, addresses are given here, or sent electronically by e-mail to siawikex@gmail.com. Upon receipt of the Buyer's notice in electronic form, the Seller shall immediately send the Buyer a confirmation of receipt of the notice to the Buyer's e-mail address.
7.6 The Buyer shall promptly, but no later than within 14 (fourteen) days of submitting or sending to the Seller a cancellation form or notice of exercise of the right of withdrawal, return or hand over the Goods to the Seller's customer service centres (addresses are provided herein) or to a person authorised by the Seller to accept the Goods. The time limit shall be deemed to have been complied with if the Buyer delivers or sends the Goods to the Seller before the expiry of the fourteen (14) day period. The Buyer shall cover the costs of returning the Goods.
7.7 The Buyer has the right to inspect the Goods to ascertain their properties, characteristics and range of operation, but the use of the Goods to ascertain and inspect their properties, characteristics and range of operation shall be to the extent possible in the shop.
7.8 The Buyer shall be liable for diminution of the value of the Goods or for their unfair use (including, but not limited to, the cases specified in clause 7.9 hereof) if, during the exercise of the right of refusal, the Goods were used for purposes other than to ascertain the properties, characteristics and range of actions of the Goods.
7.9 The returned Goods must not be damaged and used in such a way that the use of the Goods to clarify and verify their properties, characteristics and range of action is exceeded. The Buyer shall endeavour to retain the original packaging, authentic labels and protective bags for the returned Goods. Goods must be returned complete with the same accessories as sold, with instructions and the warranty card for the Goods, if delivered with the Goods. Gifts received for the Goods must also be returned with the Goods.
7.10. When returning the Goods, the invoice number and order number must be stated. If possible, the Buyer shall attach the invoice so that the Seller can provide the Buyer with a refund for the Goods purchased as soon as possible.
7.11. All money paid for the Goods, including delivery costs, shall be refunded to the Buyer returning the Goods. The Seller shall refund the money for the Goods and delivery costs no later than within 14 (fourteen) days from the day when the Seller received information about the Buyer's decision to withdraw from the Contract. Up-to-date delivery and service charges are specified in the section "Delivery and collection of goods". If only a part of the Goods is returned, the delivery costs shall be reimbursed only if a lower tariff is applied to the remaining Goods of the same order when buying them separately than the one applied when buying the Goods together with the Goods to be returned, and only in the amount equal to the difference of the said tariffs. If the Buyer has chosen a delivery method which is not the cheapest standard delivery method offered by the Seller, the Seller shall not be obliged to reimburse the Buyer for the additional delivery costs.
7.12. The Seller shall transfer the refundable amounts to the Buyer's bank account specified in the notice of cancellation of the Contract or in the cancellation form.
7.13. The Seller has the right to delay the refund to the Buyer until the Seller receives the Goods or the Buyer provides the Seller with confirmation that the Goods have been sent back, whichever is earlier.

7.14. If the Goods are delivered to the Buyer after cancellation of the Contract:
(a) The Buyer shall immediately return the Goods to the Seller;
b) except in the case of non-conforming Goods as provided in clause 15.11 of the Regulations, the Buyer shall be responsible for covering the costs of returning the Goods to the Seller;
(c) The Buyer shall take care to preserve the Goods before returning them to the Seller;
d) The cost of the Goods and delivery costs shall be reimbursed to the Buyer in accordance with clause 7.11 of the Regulations.
7.15. In all cases, the Buyer shall have the right arising from the sale of non-conforming Goods, which is stipulated by the regulatory enactments of the Republic of Latvia. The return conditions set out in this Clause 7 or other clauses of the Regulations shall not affect the existence of this right.

8. Delivery
Home delivery
8.1 Upon the Buyer's request, the Goods shall be delivered by a transport company at the Buyer's expense. In certain cases specified by the Seller, delivery of the Goods shall be at the Seller's expense.
8.2 By selecting the home delivery service when placing an order, the Buyer undertakes to specify the exact place of delivery of the Goods. The exact cost of delivery depends on the weight and value of the Goods ordered. The actual delivery rates are specified in the section "Delivery and collection of Goods".
8.3 Unloading and collection of the Goods must be ordered separately before payment for the Goods. The Buyer shall pay for the unloading and collection of the Goods. In cases specified by the Seller, the unloading and collection of the Goods shall be paid for by the Seller. The current prices for unloading and collection services are specified in the section "Delivery and collection of Goods".
8.4 The Buyer's order shall be fulfilled before the scheduled delivery date specified in the aforementioned clause. 5.7. Rules dispatch notice, except in cases beyond the Seller's control (as defined in clause 17 of these Rules).
8.5 The Goods shall normally be delivered to the address specified by the Buyer within the timescales set out in "Delivery and Collection of Goods". The Buyer is always informed by email of the stipulated delivery time of the Goods.
8.6 If the Buyer has chosen the "Express Delivery" service before placing the order, but the Goods are not delivered within the specified period, the Buyer is entitled to receive a refund for the paid "Express Delivery" service.
8.7 When ordering more than one Goods, they may be delivered at different times, as they are delivered from different warehouses. No additional delivery charge will be levied in this case. If several Goods with different delivery times are ordered, the total delivery time of the Goods shall be determined by the longest delivery time.
8.8 Title to the Goods shall pass to the Buyer from the moment the courier delivers the Goods to the Buyer. The risk of accidental loss of or damage to the Goods shall pass to the Buyer when the Buyer or a third party, which is not a carrier (courier) and which is specified by the Buyer, receives the Goods. If the carrier of the Goods is chosen by the Buyer and the Seller has not offered such a delivery option, the risk specified in this part shall pass to the Buyer from the moment the Goods are handed over to the carrier.
8.9 Upon delivery of the consignment, the Buyer or a third party specified by the Buyer shall check the condition of the packaging of the consignment together with a representative of the transport company. If the Buyer discovers that the consignment is damaged, the Buyer is obliged to:
- indicate this to the courier who delivered the Goods;
- note in the accompanying document of the consignment that the packaging is damaged and together with the courier fill in the act of damage (inspection) of the packaging;
- inspect the Goods inside the package and, if it is damaged, fix the damage by taking photos. Photographs will be required for the procedure of returning the Goods as a result of delivery of non-conforming Goods;
- if the packaging of the Goods is not damaged, there is no need to inspect the Goods in the packaging the presence of the courier.
If the Buyer accepts the shipment and signs the documents, it is considered that the shipment was delivered properly.
8.10. If the package of the shipment is damaged, the Buyer or a third party specified by the Buyer has the right not to accept the shipment. In this case, a representative of the organization providing courier services, together with the Buyer or a third party specified by the Buyer, fills out a special inspection report of the shipment submitted by a representative of the organization providing courier services, indicating the identified damage.
8.11. If the Buyer or a third party specified by the Buyer accepts the shipment and signs it in a data storage device provided by a representative of the courier service organization or on a paper delivery certificate, it is assumed that the Goods are delivered in an undamaged package, the additional services specified in the data storage device or on a paper delivery certificate are performed properly, unless otherwise specified.
8.12. Upon delivery and transfer of the Goods to the address specified by the Buyer, it is assumed that the Goods were delivered to the Buyer, regardless of whether the Goods were actually accepted by the Buyer or by any third party who accepted the Goods at the specified address. If the Goods are not delivered on the scheduled day of delivery of the Goods, the Buyer must immediately, but no later than the next day after the scheduled day of delivery of the Goods, inform the Seller about this.
8.13. If the Goods are not accepted by the Buyer, the Buyer is obliged to specify the data of the person accepting the Goods by filling in the order delivery information.
8.14. Upon acceptance of the Goods, it is necessary to present a valid identity document in order to properly identify the Buyer. If the Buyer cannot receive the goods in person, but the goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims about the delivery of the goods to an inappropriate person.
8.15. The Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and equipment of the Goods within 14 (fourteen) days from the date of delivery of the Goods. If the Buyer does not fulfill this obligation and does not make a claim to the Seller within the specified period, it is assumed that the packaging of the Goods is in good condition, and the quantity, quality, assortment, accessories and equipment meet the requirements of the provisions of the Contract.

Receiving the Goods at the customer service center
8.16. At the Buyer's choice, except for the cases provided for in the section "Delivery and receipt of Goods", the Goods ordered in the online store can be received free of charge at customer service centers.
8.17. After the Seller has prepared the Goods for receipt, the Buyer is notified by e-mail or other means of communication (by phone or SMS) that the Goods are ready for receipt.
8.18. Usually the terms of preparation of the Goods are indicated in the section "Delivery and receipt of Goods".
8.19. The ordered Goods should be picked up no later than within 3 (three) days after the Seller informs the Buyer by e-mail or other means of communication (telephone or SMS) about the possibility of receiving the Goods. If the Goods are not picked up within the time specified in this paragraph, the order is canceled. In this case, after the cancellation of the order, the money paid by the Buyer for the Goods is returned immediately, but no later than within 14 days.
8.20. The right of ownership of the Goods upon receipt at the customer service center passes to the Buyer from the moment the Seller transfers the Goods to the Buyer.
8.21. Upon receipt of the Goods in the store, the Buyer is obliged to:
a) specify the order number;
b) present a valid identity document.
8.22. Only the Buyer himself can pick up the Goods. If the Goods will be picked up by another person, when ordering the Goods, he must be indicated as the recipient of the Goods. If the Buyer is a legal entity, the Seller has the right to request a power of attorney to receive the Goods.
8.23. Upon receipt of the Goods, the Buyer or a third party specified by the Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and equipment of the Goods:
a) If it is found that the packaging of the Goods is damaged, the quantity, quality, assortment, accessories and equipment of the Goods do not correspond to the order, the Buyer or a third party specified by the Buyer has the right not to accept the Goods;
b) Upon acceptance of the Goods by the Buyer or a third party specified by the Buyer, it is considered that the Goods have been delivered in proper packaging, quantity, quality, assortment, accessories and equipment of the Goods comply with the provisions of the Contract.
8.24. Additional information related to the delivery of Goods is indicated in the section "Delivery and receipt of Goods".

9. The cost of Goods and the cost of delivery
9.1. The prices of the goods will be the same as indicated in the online store. The Seller, within reasonable limits, does everything possible to ensure that the prices of the Goods are correctly indicated at the time of placing the order by the Buyer. If the Seller discovers inaccuracies in the prices of Goods, paragraph 9.5 of these Rules applies.
9.2. The prices of goods may change, but these changes will not affect the Contracts already concluded.
9.3. The prices of goods are indicated with VAT (where it is applied) in the amount in which it is applied in the Republic of Latvia at a specific time. If the VAT rate changes during the period from the day of the order to the day of delivery, the price may change taking into account changes in the amount of VAT, except in cases when the Buyer has fully settled with the Seller before the changes in the VAT rate take effect. The Seller is obliged to inform the Buyer in writing about such price changes and provide the Buyer with the opportunity to purchase the Goods at the price adjusted for the changed VAT rate, or cancel the order. The order is not executed until the Buyer's response is received. If it is impossible to contact the Buyer according to the contact information provided by him, it is assumed that the order has been canceled, and the Buyer is informed about it in writing.
9.4. The price of goods does not include the costs of preparation, delivery and entry of goods. The delivery rates indicated in the online store may vary. Current prices for delivery are indicated in the section "Delivery and receipt of Goods".
9.5. Considering that the Seller's online store offers a very wide range of Goods, despite all reasonable efforts of the Seller, it cannot be excluded that the price of the Goods may be indicated incorrectly due to a technical error beyond the Seller's control. If the Seller discovers that the price of the Goods is incorrect, the Seller will notify the Buyer by e-mail or other means of communication (phone or SMS) and cancel the order. The buyer, if he wants to buy the same Product at a new, correctly specified price, must order it again.

On the application of reverse VAT
9.6. The reverse procedure of VAT payment is applied to Goods to which the legislation of the Republic of Latvia applies. Reverse VAT is not applied if the VAT payer who placed the order makes the payment not from his bank account. When applying reverse VAT, discounts are not provided.

10. Payment
10.1. The Buyer may pay for the Goods:
a) in cash or by bank card upon receipt of the goods, in accordance with the conditions set out in the "Payment" section;
b) by bank transfer to the Seller's account specified in the VAT invoice for prepayment;
c) payment (credit or debit) card;
d) in installments, using the services of leasing partners;

e) by direct bank transfer using the partner's services.
10.2. Legal entities are recommended to indicate the company's registration number in the information of the payment order in order to identify the payment as soon as possible. This way the order will be approved in the system faster and its execution will begin faster.
10.3. Payment acceptance is provided by third parties who are not parties to the Contract concluded between the Buyer and the Seller. Third parties authorized to provide cashless payment services are responsible for processing Customer data in accordance with the laws and regulations governing the protection of personal data and data security.
10.4. If the Buyer chooses the type of settlement specified in clauses c) and e) of clause 10.1. of the Rules, the Buyer is obliged to confirm the payment order in the Buyer's bank no later than within 12 (twelve) hours from the moment of clicking the "Order" button. Without confirming the payment order within the specified period, the Seller has the right to consider that the Buyer refused to conclude the contract and cancel the order.
10.5. The Goods selected by the Buyer are reserved in the Seller's system, and the Seller proceeds to fulfill the order:
a) upon receipt by the Seller of a notification from the Buyer's bank about payment for the selected goods - in the case referred to in paragraphs b), c) and e) of paragraph 10.1. of the Rules;
b) upon receipt of confirmation of the provision of funding - in the case referred to in paragraph d) of paragraph 10.1. of the Rules;
c) immediately after the execution of the order, as provided for in the case referred to in paragraph a) of paragraph 10.1. of the Rules.
10.6. The online store does not provide "Tax Free" services.
10.7. Detailed payment information is provided in the section "Calculations".

11. Obligations of the Buyer
11.1. The Buyer undertakes to provide only reliable and complete information in the purchase form. If the information specified in the registration form changes, the Buyer is obliged to update it immediately.
11.2. The Buyer undertakes to use the online store in good faith and properly, not to cause damage to his work or stable activity. If the Buyer does not fulfill this obligation, the Seller has the right to limit, suspend (terminate) the Buyer's ability to use the online store without prior notice, and the Seller is not responsible for any related losses of the Buyer.
11.3. The Buyer is obliged to pay for the ordered Goods and accept them in accordance with the procedure specified in these Rules.
11.4. Despite the obligations provided for in other clauses of the Rules, the Buyer undertakes to inspect the Goods and make sure that the received Goods are the ones that were ordered by the Buyer before using the Goods (including before its assembly, installation, etc.).
11.5. The Buyer is obliged to comply with other requirements provided for by these Rules and legal acts of the Republic of Latvia.

12. Obligations of the Seller
12.1. The Seller undertakes:
a) make every effort to ensure that the Buyer can properly use the services provided by the online store;
b) respect the confidentiality of the Buyer, process the Buyer's personal data only in accordance with the procedures specified in the Rules, Privacy Policy and legal acts of the Republic of Latvia.
12.2. The Seller undertakes to comply with all the requirements specified in these Rules.

13. Manufacturer's Warranty
13.1. Individual products sold by the Seller are covered by the manufacturer's warranty. Information about the warranty and the current conditions is specified in the warranty

the manufacturer attached to the Product.
13.2. The Manufacturer's Warranty supplements the Buyer's rights in respect of low-quality Goods.
13.3. The warranty obligations of the manufacturer of the goods are valid only if the operating conditions of the Goods have not been violated. Before using the Product, the Buyer should carefully read the Product's operating instructions, if any.

14. Product Quality
14.1. The Seller guarantees the quality of the Goods (legal quality guarantee). The Seller provides a quality guarantee valid for a certain period of time for various types of Goods, the specific period and other conditions of which are specified in the documents that are provided with the Goods.
14.2. The photos of the goods are illustrative, the original products may differ from those depicted. The posted Product photos cannot serve as a basis for claims. The product is considered appropriate if it corresponds to the sample, model or description provided in the online store.
14.3. The warranty provided by the Seller does not limit the rights of the Buyer, which, when purchasing goods of inadequate quality, are determined by the regulatory acts of the Republic of Latvia.

15. Warranty and Buyer's rights in case of non-conformity of the Goods
15.1. Defects of the Goods are eliminated, as well as non-conforming Goods are replaced or returned in accordance with the procedure established by these Rules and taking into account the requirements of the current legal acts of the Republic of Latvia.
15.2. The Buyer who wants to file a complaint about low-quality or incomplete Products can do so at customer service centers or by e-mail siawikex@gmail.com , returning possibly non-conforming Goods, provided that:
15.2.1. Purchased goods can be returned to the customer service center at the address: Maza Rentsenu str., 1, Riga (Jūrkalnes iela 1 k-3, Riga, LV-1046) (the application form for warranty service is available here (in PDF format; in WORD format).
15.2.2. The goods can be returned to customer service centers, the addresses are indicated here (the warranty service application form is available here (the warranty service application form is available here (in PDF format; in WORD format).
15.3. When submitting a complaint, the Buyer must provide the following information:
a) the number of the invoice and the order of the Goods. If possible, the Buyer encloses an invoice so that the Seller can address the Buyer's complaint as soon as possible.
b) the defect, signs of damage or missing part of the Goods should be indicated;
c) other evidence must be provided, such as a photograph of the Goods, a photograph of a substandard place (if it is mechanical damage and it is possible to take a photo), a photograph of the packaging of the Goods, etc
. 15.4. When filing a complaint, the Buyer must indicate one of the ways in which the Buyer wishes to resolve the claim:
a) The Seller, without compensation, eliminates the non-conformity of the Goods - defects within a reasonable time, if the defects can be eliminated in accordance with the terms of the warranty;
b) reduce the price accordingly, taking into account the depreciation of the Goods or the benefit received by the Buyer from the use of the Goods, when it is agreed between the Seller and the Buyer;
c) replace the Product free of charge with a similar Product of similar quality within a reasonable time, except in cases where the defects are minor / insignificant, or caused by the fault of the Buyer;
d) terminate the Contract and return to the Buyer the amount paid for the Goods, except in cases where the non-conformity of the Goods is insignificant and cannot significantly affect the Buyer's ability to use the goods. Non-conformity of the Goods is considered insignificant if it does not lead to a significant decrease in the quality of the performance of the main functions of the Goods or the properties of its application, and may be eliminated without causing visually noticeable changes in the appearance of the Product.
15.5. When considering a complaint, a response is provided within 15 (fifteen) days from the date of receipt of the complaint. If, for objective reasons, it is impossible to provide an answer to the Buyer's complaint within the specified period, the Seller immediately informs the Buyer in writing, indicating a reasonable time during which the response will be provided, and also justifies the need to extend the response period.
15.6. The Buyer can also find out about warranty service issues by calling +371 67428800 or by writing to the following email: siawikex@gmail.com .
15.7. The goods of possibly inappropriate quality are first delivered to the Seller's warranty service centers (contacts can be found here). Only if it is established that the Goods are of inappropriate quality, the Buyer's request for Goods of inappropriate quality can be fulfilled.
15.8. The warranty period is from 7 to 30 (seven to thirty) calendar days. In exceptional cases, if the Goods are sent to warranty service centers in another EU country, the warranty service process of the goods may take from 14 to 70 (fourteen to seventy) calendar days, depending on the characteristics of the goods. We emphasize that in all cases we try to carry out the warranty service process as soon as possible.
15.9. The equipment supplied for warranty service must not contain the personal data of the Buyer and the SIM card. The seller is not responsible for the information contained in the equipment provided for warranty service, for the restoration and updating of such information.
15.10. The goods transferred for warranty service are stored for 3 (three) months. The countdown of this period begins from the moment of the first notification of the Buyer using the contact information provided by him (phone, email address, etc.) that the Buyer can receive the Goods returned from the warranty service center. If the Buyer does not pick up the Goods within the specified period, the Seller has the right to no longer store the Goods, the Goods can be disposed of. In this case, the Seller is not responsible for the Buyer's information remaining in the non-received Goods, and other losses of the Buyer incurred in connection with such destruction of the Goods.
15.11. If the Buyer (consumer) finds the Goods of inadequate quality and wishes to return them, the Seller undertakes to provide the Buyer with a return of the Goods, reimbursing the Buyer (consumer) for the costs of returning the Goods. If the Buyer chooses a method of return of the Goods that differs from the method of return offered by the Seller, resulting in disproportionate and higher costs, the Seller is not obliged to cover such costs for the return of the Goods.
15.12. Bulky goods that do not comply with the terms of the contract and goods heavier than 10 kilograms must be delivered by the Seller at his own expense to eliminate defects, exchange or terminate the Contract if the Contract is concluded with the consumer (individual). If the Seller refuses to deliver the goods, the Buyer (consumer) has the right to deliver the goods independently or with the help of a third party, but at the Seller's expense. In this case, the Seller undertakes to reimburse the Buyer (consumer) for the costs of returning the Goods incurred by the Buyer in connection with the delivery of the Goods to the Seller, within 3 (three) working days after receipt of the document confirming the costs.

16. Responsibility
16.1. The Buyer is responsible for the actions performed through the online store, including, but not limited to, the accuracy of the data provided in the purchase form. The buyer is responsible for the consequences of errors or inaccuracies in the data specified in the registration form.
16.2. By filling out the purchase form in the online store, the Buyer is responsible for storing and / or transferring his data for connection to third parties. If the services provided in the online store are used by third parties who have connected to the online store using the Customer's connection data,

The Seller considers such a person to be the Buyer, and the Buyer is responsible for all such actions of third parties carried out in the online store.
16.3. The Seller, to the extent that it does not contradict the current legislation, is released from any liability in cases where losses arise due to the fact that the Buyer, despite the Seller's recommendations and its obligations, has not read these Rules, this Privacy Policy and other documents specified in the Rules, despite the fact that he was given such an opportunity.
16.4. The Buyer is obliged to ensure the safe storage of data connected to the online store and not to disclose them, as well as to ensure that the data is known only to him and the data is used only by the Buyer, as well as without transferring them or otherwise creating an opportunity for other persons to take possession of this data and use them. If there is a suspicion that the connection data may have become known to another person, it is necessary to immediately notify the Seller, as well as immediately inform the Seller about the violation or disclosure of the connection data to the online store. All actions performed using the Buyer's identification code are considered committed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.
16.5. The Parties are responsible for the violation of the Agreement concluded with the use of the online store, in accordance with the procedure established by the legislation of the Republic of Latvia.
16.6. In case of violation by the Seller of the provisions of these Rules, he is liable for damage or losses incurred by the Buyer as a result of the expected consequences of violation of these Rules. Damage or loss is considered predictable if it is an obvious consequence of the Seller's violation, or if the Seller and the Buyer knew about such damage or loss at the time of conclusion of the Contract.
16.7. The Seller delivers the Goods only for household needs and personal use. The Buyer undertakes not to use the Goods for commercial purposes, for the purpose of carrying out business activities or resale, and the Seller is not responsible for any lost profits, business losses, commercial losses, failures or losses related to missed business opportunities.
16.8. The Seller is not responsible for the information provided on other sites, even if Buyers get to these sites using the indication in the Seller's online store.

17. Events beyond the Seller's control
17.1. The Seller is not responsible for non-fulfillment or untimely fulfillment of the Agreement or any obligations under the Agreement, if such non-fulfillment or delay is caused by force majeure.
17.2. In case of force majeure circumstances affecting the proper performance of the Seller's obligations under the Contract:
a) The Seller immediately informs the Buyer; and
b) The performance of the Seller's obligations arising from the Contract is suspended, and the term of performance of obligations is extended for the duration of force majeure circumstances. If force majeure circumstances affect the delivery of the Goods to the Buyer, the Seller will set a new delivery date after the force majeure circumstances expire.

18. Sending information
18.1. The term "in writing" used in the Rules also includes electronic correspondence.
18.2. The Buyer, in order to contact the Seller in writing or if the Rules provide for the Buyer's obligation to contact the Seller in writing, the Buyer sends the Seller an email to siawikex@gmail.com.The Seller informs the Buyer in written notification of receipt (usually by e-mail). In order to exercise the right of withdrawal and withdrawal from the Contract, the procedure for contacting the Buyer to the Seller is provided for in paragraph 7 of these Rules.
18.3. The Seller sends all notifications to the Buyer to the email address specified in the Buyer's purchase form.

19. Other conditions
19.1. Any agreement concluded between the Seller and the Buyer is governed by these Rules together with the documents clearly set out in the Rules. Any deviations from these Rules are valid only if they are made in writing.
19.2. The Buyer, taking into account the legislation of the Republic of Latvia, has certain rights in respect of Goods of inadequate quality. Nothing in these Rules should be interpreted as a restriction on the exercise of such a right.
19.3. The Seller has the right to transfer its rights and obligations in connection with the Contract to a third party or persons, but the transfer of these rights and obligations will not affect the rights of the Buyer and the obligations of the Seller in connection with these Rules. In case of such transfer, the Seller will inform the Buyer by posting information about the transfer in the online store.
19.4. The Buyer has no right to transfer all rights or obligations (or part thereof) arising from these Rules to a third party or persons without the written consent of the Seller.
19.5. If any of these Rules is declared illegal, invalid or inapplicable by the court, the remaining provisions of these Rules remain in force and are fully applicable. Any provision of these Rules that is recognized as illegal, invalid or inapplicable only partially or to a certain extent will remain in force to the extent that it is not recognized as illegal, invalid or inapplicable.
19.6. The laws of the Republic of Latvia apply to these Rules and the relations between the Parties in connection with these Rules (including the issues of conclusion, validity, application and termination of the Contract) and they are explained on the basis of the laws of the Republic of Latvia.
19.7. Any disputes, inconsistencies or claims arising from or related to these Rules, their violation, termination or effect, are finally resolved in accordance with the procedure established by the regulatory acts of the Republic of Latvia.
19.8. Disputes between the Buyer and the Seller are resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer's complaint, or the Buyer does not agree with the solutions offered by the Seller and determines that his rights or interests have been violated, the Buyer can file a complaint with the Commission for Out-of-Court Settlement of Disputes with Consumers, which is located at Jūrkalnes iela 1 k-3, Riga, LV-1046. In addition to the above, the Buyer may use the Electronic Dispute Resolution Platform (ODR) to resolve disputes concerning goods or services purchased on the Website.